Kea Campers South Africa (international) Rental Terms for travel between 01-Nov-2012 and 31-Oct-2014 Standard Rates include:
- 14% VAT (Value Added Tax) in South Africa and 15% in Namibia
- Standard Excess Insurance Cover R/N$45 000 excess
- Administration and Credit Card Fees
- Unlimited kilometres
- Extra driver fee
- All living, kitchen & sleeping equipment
- Full water tank and gas bottle(s)
- Vehicle cleaning & grooming fee
- Nationwide 24/7 road side assistance & phone help-line
- Fold Out Maps on applicable Southern Africa country visiting, with list of Caravan Parks in Southern Africa
- Free transfers between depot and Airport or City Hotel (within 25km radius to depot) at pick up and drop off
- Fore more inclusions, please refer to rental rate sheet
Minimum Rental Duration and Costings
Minimum rental period: 7 days. Vehicle rentals are calculated on a per calendar day basis, i.e. day of pick-up or drop off is always counted as a full day irrespective of what time it is collected or dropped off.
PAYMENT TERMS:
The initial deposit paid is non-refundable and is collected upon booking confirmation. The remainder of the balance of payable is due 37 days prior to the vehicle collection date, if the vehicle collection date is within 37 days from the time of booking the balance of payment will be taken at the time of booking confirmation.
SPECIAL PAYMENT TERMS:
Full balance of payment (including the deposit) will be collected at the time of confirmation if you have elected to process your booking in a currency different to Rand.
Early Bird Discount
5% discount when bookings are made 120 days prior to vehicle pick up date.
Long-term Rental
Hires over 50-74 days 5% Discount on 28-49 Day Rate.
Hires over 75-99 days 10% Discount on 28-49 Day Rate.
Hires over 100+ days 15% Discount on 28-49 Day Rate.
Rental Locations (Vehicle collection & return)
South Africa: Johannesburg, Cape Town
Namibia: Windhoek
Office Hours
Monday to Friday: 08:00 - 16:30
Saturday, Sunday/Public Holidays: 08:00 - 16:30
All branches are closed on Christmas Day (25 December)
(Late returns will be charged on a per day basis)
Vehicle Collection
Vehicle collection will take approx. 2-3 hours, depending on the questions asked and client feedback. This involves a thorough explanation and demonstration of the vehicle and its equipment.
Please note: Should there be any problems with the vehicle whilst in your care, please advise KEA within 24 hours, we will not be held liable or compensate for any time lost if the problem is only reported to us on drop off.
Vehicle Return
When bringing the vehicle back, an hour should be set aside in order for vehicle/equipment to be checked. All vehicles must be returned with a full fuel tank. Refuelling at our depot will be charged at ZAR/N$ 2.00 per litre above the current price of fuel. Vehicles should be returned clean, in order for the vehicle check in to be done. An excessively dirty vehicle will be charged a cleaning fee of R/N$1000.00. Toilet Cassette and Waste Water tank in the motorhomes should be emptied and returned clean, or a R/N$1000.00 cleaning fee shall be charged.
One Way Rental Fee
For all one way hires within South Africa (JHB&CPT) a one way fee of R/N$ 3,500.00 is applicable. A one way fee of R/N$4,500.00 applies for all cross border one way hires (to Namibia - Windhoek and reverse). A one way fee of R/N$6500.00 applies for cross border one way hires to Maun–Botswana and reverse.
Licence and Minimum Age
A valid national driver licence is required. Non-English language national driving licences must be presented in conjunction with an official translation or valid international drivers licence. The minimum age is 21 years-max. 85 years. A Handling Fee of R/N$250.00 shall be charged on all traffic fines.
Standard Excess Policy
All KEA Campers vehicles come with comprehensive insurance cover. A standard excess of R/N$45,000.00 applies in the event of any damage to either our vehicle or third party property. The renter will also be fully liable for replacing or repairing damaged windscreens and tyres. A security bond of R/N$45,000.00 will be taken on vehicle collection. The security bond can be paid by traveller's cheque or credit card. Should the bond be paid by credit card the amount will be authorized with the bank, and will not be available until the return of the vehicle to the agreed location, on the agreed date, with no damage incurred to the KEA Campers vehicle or third party property and the toilet cassette has been emptied and no items are lost or damaged.
KEA Campers offer the following options to reduce or waive the Standard Excess:
All Inclusive Rate
An All Inclusive rate at R/N$ 287.5 per day will waive the excess for any vehicle and third party property damage and the cost of replacing or repairing of windscreens and tyres, radio theft and recovery costs. A security deposit of R/N$2,500.00 is payable at the time of pickup to ensure that the vehicle is returned to the agreed location, on the agreed date in clean condition and with the toilet cassette and waste water tank has been emptied and no items are lost or damaged. For travel into the Okavango Delta, Moremi and Savuti areas in Botswana a holding deposit of ZAR / N$ 25, 000.00 is required due to the high water damage risk which is not covered by any of the KEA Waivers. This deposit will be released upon return of the KEA 4WD.
PLEASE NOTE THAT SINGLE VEHICLE ACCIDENT IS INCLUDED IN ALL INSURANCE OPTIONS, APPLICABLE EXCESS SHALL APPLY
Clutch replacement or damage due to client negligence is not covered with any of the insurance options. KEA allows an allowance of up to three days after vehicle collection where the costs are the responsibility of KEA. A handling fee of R500.00 is charged on all accident damages irrespective of the insurance option taken.
IMPORTANT
The renter is fully liable for any damage to the KEA Campers vehicle or third party property if:
1. The terms of the rental contract are breached.
2. Damages sustained whilst the renter/driver is in breach of any traffic laws or ordinances.
3. Damage to the vehicle which is caused by careless, wilful or reckless driving.
4. Driving under the influence of alcohol or drugs.
5. Driving on restricted roads.
6. Water submersion or salt water damage
7. The vehicle was driven in a country in which written approval was not obtained from KEA.
8. Damage to undercarriage.
9. Incorrect use of diff locks and/or transfer cases, i.e. driving on tar roads with diffs engaged.
Please Note: A replacement vehicle will only be dispatched once payment of all damages / recovery costs to the first vehicle is made. KEA reserves the right to withhold a replacement vehicle; this does not entitle the client to any claims against KEA.
Accidents
By law all accidents must be reported to KEA Campers and the Local Police within 24 hours. Failing to report accidents may void all insurance cover and the Hirer becomes fully liable for all costs.
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If the rental vehicle is involved in an accident or is not driveable due to mechanical breakdown, a replacement vehicle, may be collected from the closest branch.
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If the hirer requires a replacement vehicle to be delivered, then these charges will be for the hirers account.
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The hirer is responsible for the recovery of the damaged vehicle to the original rental branch.
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If the hirer is unable to take a replacement vehicle, no refunds for early termination of the contract will be considered.
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No refund of rental days lost will be considered during the period in which a replacement vehicle is being replaced.
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Should the hirer continue with a replacement vehicle then a new rental contract and insurance conditions will apply.
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Should a replacement be needed due to a fault on KEA’S side we will replace the vehicle within 24 hours in South Africa and 48 hrs outside of South Africa.
Road Restrictions
Campers/Motorhomes can only be driven on sealed, bitumen and gravel roads in SOUTH AFRICA only. In the case of group tours with Campervans & Motorhomes KEA will consider confirming the booking by pre approving the route in which these vehicles shall be driven. 4WD Campers are allowed to be driven on public bitumen / tar roads as well as on public recognized 4x4 tracks in Botswana, Mozambique (Up to Vilanculous only), Namibia, South Africa, Zambia (Up to Livingstone only) and Zimbabwe. Special permission is required from KEA Campers for travelling further than the areas mentioned and for use in other countries. If permission is granted by KEA Campers a disclaimer document needs to be signed by the client on pick up of his vehicle. No Entry allowed into Malawi and Tanzania. A one off cross border fee of R500.00 applies for cross border documentation into Botswana, Lesotho, Mocambique, Namibia, Zambia, Zimbabwe and Swaziland.
Repairs
Repairs of up to R/N$ 1,000.00 may be affected without authorisation and will be reimbursed. Amounts above R/N$ 1,000.00 require approval from KEA on-road assistance.
Infringements
The hirer is liable for all fines and penalties in relation to the driver's use of the vehicle or the vehicle itself incurred during the rental period plus an administration fee of ZAR/N$250 for each infringement or penalty notice that has been redirected by KEA to the hirer.
Cancellation Fees
The initial deposit paid is non-refundable. In addition to forfeiting your deposit, the following charges also apply:
Fees in Percentage of Gross Rates if:
28 days before pick-up = No Further Fee
27 days to 10 days before pick-up = 25%
Less than 10 days = 50%
No show = 100%
If vehicle is returned early or collected late = No Refund available
Multiple Rentals - Minimum of 7 days per Country
Multiple rentals can be combined to qualify for a longer term rental rate. South African, Australian and New Zealand rentals can be combined to qualify if travel is within a 12 month period.
Additional Equipment and Charges
To be booked at time of reservation and payable on vehicle collection.
Umbrella = R/N$ 200 per hire
Baby/Child seat = R/N$ 200 per hire
GPS = R/N$ 50 per day (Max R/N$ 750.00)
Satellite Phone / Mobile phones = On request
Changes of Vehicle
If, for reasons beyond our control, the reserved vehicle is not available, we reserve the right to substitute a comparable or superior vehicle at no extra cost to the client. This shall not constitute a breach of contract and does not entitle the renter to any form of refund.
Taxes
All charges include 14% VAT in South Africa and 15% in Namibia. All rates and conditions are subject to change in accordance with changes in government taxes.
General
Any claims or legal action in connection with the provision of our services to the client will be governed by the laws of South Africa/Namibia. Any claim or legal action against the suppliers is likely to be subject to the terms and conditions of our contract with them.
Please Note
Rates and conditions may be subject to change. Whilst including the same facilities, some campers may have different layouts to those shown. All measurements and volumes shown are approximate. The information provided is subject to change without notice.
Terms of booking on this website
Information disclaimer
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.
Liability
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.
When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier’s rental agreement or any other documentation provided to you by the supplier at the time of pick up.
While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.
Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.
Booking information
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice. The deposit required to secure your vehicle (as shown on the secure booking page) will only be processed on your credit card when your booking is confirmed. Please note that a 1.95% credit card or debit card surcharge will be added when your payment is processed.
A booking is confirmed when you have been emailed a confirmation voucher and at this stage the deposit is processed on your card and becomes non-refundable and any cancellation fees stated in the supplier's terms apply. Upon receipt of your confirmation, please check your details carefully and notify us immediately if there are any incorrect details, as it may not be possible to make changes at a later date.
If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.
Information disclosure
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.
Amendments
Please note that some suppliers treat an amendment as a new booking and apply the rate current at the time the amendment is made to recalculate the entire booking amount (not just the days changed). If the rental period is increased, an additional deposit may be required. If the rental period is shortened which results in a reduction of the rental charges, the deposit amount will remain unchanged, and the difference between the original and revised deposit is forfeited (it cannot be used towards remaining rental charges). To request a change to a confirmed booking, please use the alterations request link on your confirmation. Any alterations are subject to availability and the approval of the supplier. In addition to the alteration policy of the supplier stated in their terms, the following charges will apply:
Motorhome rental alterations (all charges stated in local currency): 25.00
The alteration fee will not be charged if your alteration request is not possible.
Vehicle Capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.
Refund Policy
We are committed to providing a quality service and aim for complete customer satisfaction. In the event of cancellation, any refunds or penalties are detailed in the terms and conditions of your selected vehicle that you are asked to read and accept at time of booking. In the event you are unsatisfied with our service, please contact us within 48 hours of placing your booking or request and we will work to resolve any issues and determine if compensation is due. In the event you have completed your rental and are unhappy with your vehicle, we are happy to assist you in seeking compensation from the operator of the vehicle.
This website is owned and operated by Motorhome Republic Ltd, a global leader in motorhome rental distribution. Our financial centre and marketing office is based at Level 4 Excelsior House, 6 Commerce St , Auckland, New Zealand. Thank you for booking with us.
Kea Campers South Africa (international) Insurance Standard Excess Policy
All KEA Campers vehicles come with comprehensive insurance cover. A standard excess of R/N$45,000.00 applies in the event of any damage to either our vehicle or third party property. The renter will also be fully liable for replacing or repairing damaged windscreens and tyres. A security bond of R/N$45,000.00 will be taken on vehicle collection. The security bond can be paid by traveller's cheque or credit card. Should the bond be paid by credit card the amount will be authorized with the bank, and will not be available until the return of the vehicle to the agreed location, on the agreed date, with no damage incurred to the KEA Campers vehicle or third party property and the toilet cassette has been emptied and no items are lost or damaged.
KEA Campers offer the following options to reduce or waive the Standard Excess:
All Inclusive Rate
An All Inclusive rate at R/N$ 287.5.00 per day will waive the excess for any vehicle and third party property damage and the cost of replacing or repairing of windscreens and tyres, radio theft and recovery costs. A security deposit of R/N$2,500.00 is payable at the time of pickup to ensure that the vehicle is returned to the agreed location, on the agreed date in clean condition and with the toilet cassette and waste water tank has been emptied and no items are lost or damaged. For travel into the Okavango Delta, Moremi and Savuti areas in Botswana a holding deposit of ZAR / N$ 25, 000.00 is required due to the high water damage risk which is not covered by any of the KEA Waivers. This deposit will be released upon return of the KEA 4WD.
PLEASE NOTE THAT SINGLE VEHICLE ACCIDENT IS INCLUDED IN ALL INSURANCE OPTIONS, APPLICABLE EXCESS SHALL APPLY
Clutch replacement or damage due to client negligence is not covered with any of the insurance options. KEA allows an allowance of up to three days after vehicle collection where the costs are the responsibility of KEA. A handling fee of R500.00 is charged on all accident damages irrespective of the insurance option taken.
IMPORTANT
The renter is fully liable for any damage to the KEA Campers vehicle or third party property if:
1. The terms of the rental contract are breached.
2. Damages sustained whilst the renter/driver is in breach of any traffic laws or ordinances.
3. Damage to the vehicle which is caused by careless, wilful or reckless driving.
4. Driving under the influence of alcohol or drugs.
5. Driving on restricted roads.
6. Water submersion or salt water damage
7. The vehicle was driven in a country in which written approval was not obtained from KEA.
8. Damage to undercarriage.
9. Incorrect use of diff locks and/or transfer cases, i.e. driving on tar roads with diffs engaged.
Please Note: A replacement vehicle will only be dispatched once payment of all damages / recovery costs to the first vehicle is made. KEA reserves the right to withhold a replacement vehicle; this does not entitle the client to any claims against KEA. Windhoek International Airport depot Address: Windhoek Hosea Kutako International Airport
, Windhoek
, NA
Office Hours
Monday to Friday 8.00am - 5.00pm
Saturday, Sunday & Public Holidays: 8.00am - 1.00pm
All branches are closed on Christmas Day (25 December)
(Late returns will be charged on a per day basis)
Capetown depot Address: Corner Michigan & Borcherds Quary Road
, Airport Industria
, Capetown
, ZA
Office Hours
Monday to Friday 8.00am - 5.00pm
Saturday, Sunday & Public Holidays: 8.00am - 1.00pm
All branches are closed on Christmas Day (25 December)
(Late returns will be charged on a per day basis)
Pick Up Instructions
Kea Campers will pick you up or drop you off from the Airport or a City Hotel free of charge. If you have not already made arrangements with us when booking through the site of our agent, please give us a call at the office. Johannesburg depot Address: 17 Sim Street
, Pomona, Kempton Park
, Johannesburg
, ZA
Office Hours
Monday to Friday 8.00am - 5.00pm
Saturday, Sunday & Public Holidays: 8.00am - 1.00pm
All branches are closed on Christmas Day (25 December)
(Late returns will be charged on a per day basis)
Pick Up Instructions
We will pick you up or drop you off from the Airport or a City Hotel free of charge. If you have not already made arrangements with us when booking through the site of our agent, please give us a call at the office. |
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